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Use Only What You Need!

The 2025–26 water year began with historically low snowpack, and severe drought persists across the state. Snowpack — which Denver Water depends on for its water supply — remains among the worst on record in its two primary watersheds: 55% of normal in the Colorado River Basin, the worst on record, and 42% of normal in the South Platte River Basin, the worst on record. Given these conditions, the Denver Board of Water Commissioners today declared a Stage 1 drought, which includes mandatory limits on outdoor watering. While these restrictions are in place, customers in single-family residential properties may water no more than two days per week and must follow a set schedule. While the declaration is effective immediately, there is no need to turn on automatic systems until at least mid- to late-May. Although conditions are hot and dry, and many landscapes look like they need a little TLC, please stick to a hose or bucket to give your beloved trees the water they need and keep your automatic sprinkler systems off! It is not necessary to water grass two days a week in April and the beginning of May, and holding off on automatic irrigation will help save water. In addition, the utility is preparing to put in place temporary drought charges that place a premium on outdoor water use, along with increased enforcement of watering restrictions. These steps will help preserve water levels in their reservoirs and reduce the likelihood of additional restrictions later this summer.

After Hours

If your water has been shut off, "After-Hour Turn-Ons" are available before 7:00 p.m. on the same day of shutoff by calling (720) 218–0827. This service is only available on designated shut-off days. If your water is shut off on a non-shut-off day, service will be restored on the next business day. Payment Information To restore service, please have your payment ready: • Accepted forms of payment by Field Staff: o Check o Money Order (Field staff do not accept credit or debit cards.) • Online or Phone Payments: o Pay online and show your receipt to the Field Staff upon arrival. o Or, pay by phone at 1-844-992-0160 and provide the confirmation number to the Field Staff. For more details or to pay online, please visit the Payments page on our website.

Important Billing Information

All billing statements will be due 30 days from the billing date. If payment has not been received 30 days after the billing date, an automatic 15-day grace period will be granted. You will not need to call the District office to request this additional time. On the next business day, if payment has not been received by 9:00 a.m., water service will be terminated and a $75.00 fee will be assessed to your account, each time water has been disconnected. All Non-sufficient Fund Checks, Stopped Checks or any Bank Returned Checks, regardless of the reason will result in a $45.00 Return Process Fee and may be subject to immediate termination of service. If you are not already using our Automated ACH payment program, we encourage you to sign up now! If you need help, call us! We will be happy to help you through the process. All you need is a checking or savings account. We will still mail you a paper invoice each month, or you can sign up for email invoices so you will know how much to deduct from your account.